Frequently Asked Questions
ORDERS & SHIPPING
How long does delivery take?
- UK: 2-3 working days
- Europe: 5-7 working days
- International: 7-14 working days
Track your order via our Order Tracker
What shipping options are available?
We offer standard and express delivery. Costs are calculated at checkout.
Can I change my order after purchase?
Contact us immediately through our Support Page. Changes are only possible before dispatch.
PRODUCTS & SIZING
How do I choose the right size?
Consult our detailed Size Guide with measurements for each item.
Are your products true to size?
Most items fit as expected, but check individual product reviews for customer feedback.
RETURNS & EXCHANGES
What’s your return policy?
Unworn items may be returned within 28 days. Start your return at our Returns Portal.
How long do refunds take?
Refunds process within 5-7 working days after we receive your return.
PAYMENT & SECURITY
What payment methods do you accept?
We accept all major credit/debit cards, PayPal and Apple Pay.
Is my payment secure?
Yes, we use 256-bit SSL encryption for all transactions.
ACCOUNT HELP
How do I reset my password?
Use the “Forgot Password” link on our Login Page.
For more assistance, visit our Help Centre.
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